|
Category |
Title |
Description |
Download |
|
Product |
How Open Systems Computing
is Transforming Business
Phone Systems |
The open, standards-based
architecture of TeleVantage
is discussed. |
491k PDF |
|
General |
Creating Business Value with
IP Telephony |
Emerging improvements in
IP-telephony can help
enterprises use their
communications systems to
improve business process and
create new business value.
|
488k PDF |
|
Retail |
Improving Retail Operations
through Enhanced
Communications |
A look at how retailers are
improving margins by
improving the in-store
experience that their
customers have as a way to
spur consumer loyalty,
encourage repeat purchases,
and generate word-of-mouth
referrals. |
249kb PDF |
|
Restaurant |
Seizing on New Opportunities
with Advanced Restaurant
Communications |
Today it is possible to
significantly improve the
experience both of callers
to a restaurant, and
customers at the restaurant,
with new call handling
techniques. |
134kb PDF |
|
Financial Services |
Staying Close to Customers:
Converged Voice and Data
Solutions for Financial
Services Companies
|
By providing customers
easier access to employees
and allowing employees
better access to information
and applications, these
systems can substantially
improve productivity and
maintain consistent
high-quality customer
contact across all delivery
channels. |
255kb PDF |
All
files Adobe Acrobat unless otherwise
noted.